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Showing posts from March 1, 2009

Dave Simons: An Update From Dave!

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This is the first chance I've had to sit down and write anything. I'm at home recovering. I'm on a diet of brown rice, fruit and vegetables in an effort to bring my body's ph back into line.

The reaction to medication that Danny spoke of was to percocet (oxycodone) which had been prescribed to me by the Veteran's Administration Hospital. Somehow I ended up not being able to breathe and called my friend Leighton who rushed to my side and rode along in the ambulance with me. I was admitted and diagnosed with pneumonia. My lungs were filling with fluid.

I was soon on a whole mess of drugs including morphine and not at all conscious. Leighton called my sister Bette who rushed up from Tennessee.

On day 2 the medical staff didn't think I was going to make it. I rallied and pulled thru. Bette tells me the nurses were calling me "the Miracle Man". Hey, how about a character like that who's an escape artist--there's an original idea :)

At my side at that t…

Adventures With Telstra

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Why is the man in this post smiling? Because he's never had to deal with the complaints department, or rather, lack of a complaints department, at the company that he's now stepping down from. That's right, cut to the chase, Sol Trujillo has quit Telstra and has been handed a package that should see him earn over $20,000,000, at least, just to walk away. And for what?

Outsourcing the call centre to India. I'm not knocking India as a nation, but damn it's hard to speak to someone who doesn't understand a word you're saying.

For having a call centre that cuts people off as they 'transfer' them to another department.

And, best yet, for not having a complaints department. That's right, if you wish to complain about a service or an employee you can't do it, unless you put your concerns in writing, and even then you'll have to wait for several weeks, if you're lucky, to hear that nothing has happened.

Today I rang Telstra to enquire about…

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